USPS: Five-Year Strategic Plan 2020-2024

The Five-Year Plan aims to return the Postal Service to financial stability, preserve the affordability of mail and allow us to more readily adapt to a dynamic market place.

The plan focuses on five major goals:

  • Goal 1 — Deliver world-class services and customer experiences
  • Goal 2 — Equip, connect, engage, and empower employees to serve our customers
  • Goal 3 — Innovate faster to deliver value
  • Goal 4 — Invest in future platforms
  • Goal 5 — Pursue legislative and regulatory changes necessary to achieve financial sustainability

The five-year strategy, released by the agency’s Office of Strategic Planning, meets a statutory requirement to provide the president and Congress with a new strategic plan at least every three years.

Source: USPS

Also see: USPS 5-year business plan: ‘Innovate faster,’ cut costs to remain solvent

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