(8/26/2014) The Post Offices that generate the most revenue for USPS are improving customer service through an innovative program that recently marked its first anniversary.
USPS Premier Office, which began in spring 2013, is part of a broader DRIVE initiative to make postal products and services more accessible to customers.
The 3,100 sites selected for USPS Premier Office account for 44 percent of all Post Office walk-in and self-service kiosk revenue. Each participating Post Office must meet strict criteria, including maintaining neat lobbies, keeping well-stocked supplies and ensuring retail associates are courteous.
Retail Channel Operations VP Kelly Sigmon, who spearheaded the program, got the idea for it after visiting a Post Office to mail a package. “I started looking around the office and at that point, I realized we could provide a better experience,” Sigmon said.
“When a customer comes into our lobby, we want to make sure they have all the products and services they need,” Sigmon said. “We want them to walk out of the lobby with a better customer experience — one that meets their needs with the right services in an efficient manner.”