USPS ASM Revision: Responsible Use of Social Media

social_mediaEffective December 24, 2015, the Postal Service™ is revising the Administrative Support Manual (ASM), section 363.2d.

Administrative Support Manual (ASM)
3 Communications
36 Web-based Communications
363 Social Media
363.2 Responsible Use of Social Media

The following rules and regulations apply to Postal Service employees who use social media in their official capacity to communicate with the public or Postal Service employees:

[Revise the text of item d to read as follows:]
d. Be respectful. Whether in the actual or virtual world, your interactions and discourse should be respectful. Do not verbally attack other individuals or companies. This includes fellow employees, contractors, customers, vendors, and competitors.

Source: Policies, Procedures, and Forms Updates

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