USPS OIG: Full-service mail excluded from service performance measurement

The Intelligent Mail Barcode (IMb) allows the U.S. Postal Service to track mail in real time from acceptance to delivery without the need for seeding and sampling of pieces. The IMb is an information-rich barcode applied to mail pieces for automation discounts, free address corrections, and other services known as full-service mail, which serves as…

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USPS OIG Report: Mail Excluded from Service Performance Measurement

Objective Our objective was to determine the reasons certain full-service mail volume is excluded from the Postal Service’s service performance measurement. The Postal Service uses Intelligent Mail Barcodes (IMb) on mailpieces to sort and track mail. The IMb allows mailers and the Postal Service to track each mailpiece from acceptance to delivery, which helps calculate…

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