Riding the Returns Wave: Reverse Logistics and the USPS
April 30, 2018 (RARC-WP-18-008) Reverse logistics is not just forward logistics backwards; it is more complex and more expensive. Yet it is becoming more prominent, since return rates for ecommerce purchases are three times higher than for traditional physical retail. The Postal Service handled 148 million return packages in FY 2016, but its share of…