USPS: New guidance issued for retail employees

The Postal Service is providing retail employees with new guidelines to help them practice social distancing on the job during the coronavirus pandemic. The guidelines are based on recommendations from the Centers for Disease Control and Prevention, which advises people to stay at least 6 feet apart from each other in public to help prevent…

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USPS to eliminate four Extra Services forms

The Postal Service will eliminate four Extra Services forms at all Retail Systems Software (RSS) sites, including contract postal units that use RSS, beginning Oct. 15. After two successful tests, these color-coded forms are no longer required: PS Form 3804 Return Receipt for Merchandise PS Form 3813 Insured Mail Receipt (domestic only, $500 and under)…

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USPS: Altered money orders – Raised amounts appearing at Post Offices

Retail employees should watch out for potential money order scams involving “raising” the purchase amounts. If a customer purchases multiple low-dollar amount money orders, such as 10 money orders for $1 each, the employee should complete the transaction but immediately notify the station manager after the purchase. Employees should never confront a customer about suspected…

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