USPS: Retail Associate takes pride in the appearance of her retail lobby

Kristin Deshazo takes pride in the appearance of her retail lobby. The Ramona, CA, retail associate knows her customers expect a neat and clean area that has the materials they need to do business with USPS. “I begin each day by checking the lobby to make sure the Priority Mail boxes are fully stocked and…

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USPS: Retail employees share best practices

When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon — its employees, who regularly rank highly on the Postal Service’s Retail Customer Experience service evaluation. The program sends independently contracted “mystery shoppers” to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for…

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USPS: ‘One of the lucky ones’ – Iraq war veteran finds new career with USPS

Marine Sgt. Kamm Davis was standing with his body sticking out of a light-armored vehicle as it drove toward Baghdad at the beginning of the Iraq War in 2003. Suddenly the vehicle swerved and turned over.  “Thirty-thousand pounds of steel rolled on top of me,” he said. “I thought, ‘I’m dead.’ But I lived. My…

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