The Postal Service is providing retail employees with new guidelines to help them practice social distancing on the job during the coronavirus pandemic. The guidelines are based on recommendations from the Centers for Disease Control and Prevention, which advises people to stay at least 6 feet apart from each other in public to help prevent…
Kristin Deshazo takes pride in the appearance of her retail lobby. The Ramona, CA, retail associate knows her customers expect a neat and clean area that has the materials they need to do business with USPS. âI begin each day by checking the lobby to make sure the Priority Mail boxes are fully stocked and…
When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon â its employees, who regularly rank highly on the Postal Serviceâs Retail Customer Experience service evaluation. The program sends independently contracted âmystery shoppersâ to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for…
Marine Sgt. Kamm Davis was standing with his body sticking out of a light-armored vehicle as it drove toward Baghdad at the beginning of the Iraq War in 2003. Suddenly the vehicle swerved and turned over. âThirty-thousand pounds of steel rolled on top of me,â he said. âI thought, âIâm dead.â But I lived. My…
