San Antonio, TX, Letter Carrier Ernest Fuentes was delivering mail recently when a pickup truck careened off a nearby highway and flipped several times until it landed upside down. The driver was conscious, but he could not get out of the vehicle. Fuentes, who has served in the military, jumped into action. He called 9-1-1 … Read more
Postal Bulletin’s latest edition, published June 12, includes information about how the Postmaster General Heroes’ Program recognizes employees who have gone above and beyond the call of duty.
Letter Carrier Shonda Lemon was making deliveries in a Chicago neighborhood when she grew concerned about an 89-year-old customer, Helen Iwanski, whose mail was piling up. Lemon contacted police and asked them to check on Iwanski, who was found in dire need of medical attention after falling several days earlier. The customer was rushed to … Read more
Letter Carrier Joseph Ho was delivering mail in a Chester, PA, neighborhood when he spotted an older customer who has Parkinson’s disease lying on a sidewalk near the man’s residence. Ho rushed to check on the customer, who was bleeding profusely from a head wound. The Postal Service™ employee immediately called 911, alerted the man’s … Read more
In a moment of crisis, a Postal Service™ customer in Miami turned to a trusted figure for help: Letter Carrier Donna Bratton. Bratton was delivering mail at the customer’s apartment complex when the woman ran up to her, holding an infant. “My baby can’t breathe!” the customer exclaimed. While 911 was called, Bratton performed CPR … Read more
Handled With Care: Heroic USPS Employees Make a Difference The sound was startling and the sight was worrisome. City Carrier Assistant Donte Cotton and a co-worker were outside the Kettering, OH, Post Office™ recently when they heard a loud bang and saw a nearby utility pole shake as sparks flew from a transformer. Upon closer … Read more