USPS OIG Report: Postal Service Customer Experience – Delivery Surveys

Background Delivery is central to the U.S. Postal Service’s mission, and the Postal Service is legally mandated to measure customer delivery experiences. To do so, the Postal Service contracts with a survey supplier to assess the delivery service sentiment of residential customers and small and medium businesses nationwide. The resultant scores have fallen short of…

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APWU: USPS Notification of Function 4 PSE Retention Survey

From: Vance Zimmerman <vzimmerman@apwu.org> Sent: Thursday, February 18, 2021 Subject: PSE Retention Survey All, recently the Postal Service notified the APWU that they would be conducting a survey of PSEs assigned to Function 4. This survey is being referred to as “retention survey for Postal Support Employees (PSEs) currently assigned to Function 4 (Customer Service…

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