USPS OIG: A Closer Look at Postal Labor Costs

December 2, 2019 (RISC-WP-20-001) The Postal Service is a labor-intensive organization, with labor accounting for 76 percent of costs. As letter volume declines, managing labor costs will become critical to the Postal Service’s financial health. The Postal Service continues to face financial challenges due to declines in letter mail volume. As declines persist, strategic cost…

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