USPS OIG Report: Mail Delivery and Customer Service Operations – Carrier Sections, Cleveland, OH

Posted on June 16, 2021June 16, 2021 by 21cpw

Background The Carrier Sections is in the Ohio 1 District of the Central Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Carrier Sections. The delivery unit has 34 city routes delivered by 37 full-time carriers, one part-time…

USPS OIG Report: Mail Delivery and Customer Service Issues – Olathe, KS, East Branch

Posted on May 6, 2021May 6, 2021 by 21cpw

Background The Olathe, KS, East Branch is in the Mid-America District of the Central Area. The delivery unit has 12 city routes, which are delivered by 13 full-time carriers and one city carrier assistant. The delivery unit also has 26 rural routes, which are delivered by 22 rural carriers and 17 rural carrier assistants (RCA)….