Every Day, 24K Federal Retirees Reach a Busy Signal on OPM’s Toll-Free Line
By Eric Katz – October 27, 2016 Federal retirees with questions about their benefits have long waits before receiving customer service, often encountering busy signals and facing months of delays to written inquiries, according to a new report. More than one in four phone calls to the Office of Personnel Management in fiscal 2015 from…