USPS OIG: Have You Ever Needed to Track Down a Lost Mailpiece?

Posted on May 6, 2015May 6, 2015 by 21cpw

Have you ever lost an item in the mail? The Mail Recovery Center (MRC), located in Atlanta, GA, is the last place undeliverable mail is sent prior to final disposition. The MRC will attempt to match the items with lost item claims customers file through their local post offices. If MRC staff is able to…

USPS: Check it out – Undeliverable checks process improved

Posted on August 1, 2014August 1, 2014 by 21cpw

A Lean Six Sigma (LSS) team saved the Postal Service more than $560,000 this year by improving the way undelivered business mail checks get processed. The Mail Recovery Center (MRC) in Atlanta is responsible for determining the final delivery point for undelivered mail, including business mail checks. The process for handling these checks was complex,…