USPS OIG Report: Millennials and the Mail

July 30, 2018 (RARC-WP-18-011) Satisfaction with the Postal Service is similar across generations. Millennials’ ideas for improving their engagement with the Postal Service center on convenience and increasing customization. Living arrangements are an important indicator of Millennials’ perception and level of engagement with the Postal Service. As Millennials come into their economic prime, understanding how…

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