USPS: Passport to profits – Northern Virginia District tests call center

Posted on June 16, 2015June 16, 2015 by 21cpw

The Postal Service is continuing its efforts to strengthen passport processing, including testing a call center for customers in Northern Virginia District. The center’s goals are to boost passport revenues, balance processing workloads and reduce passport-related calls to Post Offices. “We look forward to promising results,” said Acting Marketing Manager Anthony Prisco. The district will…

USPS opens ‘mega passports office’ in California

Posted on May 4, 2015May 4, 2015 by 21cpw

The 1,500-square-foot office is separate from the retail lobby and has additional staff. Services include passport photos, document photocopying, expedited processing and Priority Mail Express delivery with tracking and insurance. The office is open every day except Thursdays and Sundays. No appointments are necessary. The Postal Service began accepting passport applications on the State Department’s…