USPS OIG: Timeliness of Mail Processing at the Harrisburg, PA, P&DC

Posted on September 22, 2014September 22, 2014 by 21cpw

Audit Report – NO-MA-14-005 – 09/21/2014 Background Excessive delayed mail adversely affects U.S. Postal Service customers and harms the organization’s brand. The U.S. Postal Service Office of Inspector General’s (OIG) Performance and Risk Information System model identified the Central PA District as having significant delayed mail volume. Analysis of delayed mail during fiscal year (FY)…