USPS OIG Report: Manual Mail Processing Efficiency

Objective Our objective was to assess the efficiency of the Postal Service’s manual mail processing operations. Mail is processed manually when its dimensions or address quality prevent it from being processed on mail processing equipment or to meet service standards when machines are at capacity. Processing mail manually is less productive (which is calculated by…

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OIG Report: Continuous Improvement of Mail Processing Ops

Background The U.S. Postal Service has about 265 mail processing facilities nationwide. Mail processing is an integrated group of activities required to sort and distribute mail for dispatch and eventual delivery. The Postal Service defines mail processing efficiency as mailpieces sorted per workhour. One tool the Postal Service uses to compare mail processing operations performance…

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