USPS OIG Report: Assessment of the USPS’s Service Performance and Costs

Posted on October 5, 2019October 5, 2019 by 21cpw

Objective Costs for the Postal Service to process, transport, and deliver mail are outpacing its revenue and it faces considerable pressure to reduce costs without harming service. We set out to determine how service performance has trended for all mail classes and compared that performance to cost trends over the last five years. We analyzed…

USPS OIG Report: Processing Network Optimization

Posted on September 10, 2019September 10, 2019 by 21cpw

Objective Our objective was to evaluate trends and practices the U.S. Postal Service uses to optimize its processing network. The Postal Service’s processing network includes 285 facilities that processed 301 billion pieces of mail in fiscal year (FY) 2018, with an average staffing complement of 82,065. These facilities are responsible for processing mail for delivery…