November 24, 2025 The Binghamton, NY, Sorting and Delivery Center was the top performer in the first phase of the Postal Service’s Customer Experience Vision Activation 90-day pilot program at four S&DCs across the nation. The Binghamton facility was followed by the S&DCs in Kalamazoo, MI; Oxnard, CA; and Fort Lauderdale, FL. Managers and supervisors … Read more
This pilot measured service requests, customer satisfaction and employee availability. The goals are based on tenets of the Delivering of America plan and focus on caring about the customers while empowering employees who are providing service.
Background The U.S. Postal Service uses Area Mail Processing (AMP) guidelines to consolidate mail processing functions and increase productivity through more efficient use of equipment, facilities, staffing, and transportation. These consolidations are intended to reduce costs and maintain quality service. The Kalamazoo, MI, Processing and Distribution Center’s (P&DC’s) destinating mail moved to the Grand Rapids, … Read more
U.S. Senator Debbie Stabenow today introduced an amendment that would stop the U.S. Postal Service from continuing the closure of facilities for two years, preventing delays in services that will impact Michigan families and small businesses. Sen. Stabenow joined Senator Bernie Sanders (I-VT) and 11 other senators in authoring this amendment to legislation currently before … Read more