USPS OIG Report: How Institutions Change
August 4, 2021 (RISC-WP-21-006) As the Postal Service experiences disruption in its industry, it can learn from the experiences of organizations that navigated change in their markets. The OIG researched the experiences of organizations in three disrupted industries to identify strategic takeaways for the Postal Service. Over the past 20 years, digital diversion of communication,…