USPS OIG: Will The Check Be in the Mail? An Examination of Transactional Mail
RARC-WP-15-006 – 02/09/2015 By now, it’s fairly common knowledge that digital communications has cut into First-Class Mail volumes. But does this necessarily mean people always prefer to communicate digitally? To find out, we looked at the trends and customer preferences for one particular mail segment – transactional mail, which consists primarily of household bills and…