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Social Security Announces Vision 2025, Commitment to Local Field Office Presence Nationwide

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Social Security Announces Vision 2025, a Long-Range Service Delivery Vision Ensures a Commitment to Local Field Office Presence Nationwide Press Release – April 27, 2015 Embarking on its 80th Anniversary of being a key piece of the Nation’s fabric, Carolyn W. Colvin, Acting Commissioner of Social Security, today officially released Vision 2025. The vision will … Read more

USPS Management Instruction and Use of Updated ‘We Want to Know’ card

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Effective November 27, 2014, Consumer and Industry Affairs is issuing Management Instruction PO-160-2014-1, Complaint Resolution and Proper Use of Notice 4314-C. These changes ensure alignment with current complaint handling business requirements and support the PMG’s core strategy to improve customer experience — specifi­cally contact experience when a customer reports or needs to report a problem … Read more