Social Security Announces Vision 2025, Commitment to Local Field Office Presence Nationwide

Posted on April 27, 2015April 27, 2015 by 21cpw

Social Security Announces Vision 2025, a Long-Range Service Delivery Vision Ensures a Commitment to Local Field Office Presence Nationwide Press Release – April 27, 2015 Embarking on its 80th Anniversary of being a key piece of the Nation’s fabric, Carolyn W. Colvin, Acting Commissioner of Social Security, today officially released Vision 2025. The vision will…

USPS Management Instruction and Use of Updated ‘We Want to Know’ card

Posted on November 25, 2014November 25, 2014 by 21cpw

Effective November 27, 2014, Consumer and Industry Affairs is issuing Management Instruction PO-160-2014-1, Complaint Resolution and Proper Use of Notice 4314-C. These changes ensure alignment with current complaint handling business requirements and support the PMG’s core strategy to improve customer experience — specifically contact experience when a customer reports or needs to report a problem…