USPS: Internal Service Performance Measurement (SPM) will replace External First-Class (EXFC)
Internal Service Performance Measurement (SPM) will replace External First-Class (EXFC), a system that relies heavily on support from an outside organization. EXFC will be retired Sept. 30, and Internal SPM will become the Postal Service’s official service reporting and recording system Oct. 1. The Postal Regulatory Commission (PRC) recently approved the change, which is part…