USPS OIG Report: Network Operations Continuous Improvement Processes
Objective Our objective was to evaluate the U.S. Postal Service Greensboro District’s fiscal year (FY) 2016 Define, Measure, Analyze, Improve, Control (DMAIC) Priority Air/Surface continuous improvement process project. We will also summarize our prior continuous improvement audit work. What the OIG Found Greensboro District management did not comply with DMAIC process requirements or meet its…