We published the Delivering for America plan on March 23, 2021. The purpose of this updated plan, Delivering for America 2.0 — Fulfilling the Promise, is to revisit and re-examine the factors contributing to the development of our original 10-year transformation and modernization plan, describe the significant progress made over the past three years, and summarize the evolution of our major strategies that are now driving the organization forward to financial stability and sustained service excellence.

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