USPS OIG Report: Customer Perceptions During the COVID-19 Pandemic
April 9, 2021 (RISC-WP-21-002) An OIG survey administered during the COVID-19 pandemic found a majority of people across the United States held a favorable view of the Postal Service (91 percent) and agreed or strongly agreed that mail is important (96 percent). Respondents checked and read their mail more frequently in 2020 but sent less…