USPS will continue to focus on the customer experience, including providing efficient, reliable service; service performance; innovation; and other business strategies in 2018. âIn the coming year, we can look forward to continued momentum in launching new products and services, improving the experience of our customers, and elevating our service performance,â PMG Megan J. Brennan…
December 13, 2017 (RARC-WP-18-003) The Postal Service could make the delivery survey more representative of the general population and validate the surveyâs scale to ensure its accuracy. Survey results showed dissatisfaction is highest among small and medium business customers, centralized delivery recipients, and 25-34 year olds. Customers most frequently commented on misdelivery, delivery time, delivery…
November 28, 2017 PMG Megan J. Brennan discusses service and financial results, the holiday mailing and shipping season, and other topics in her latest âBusiness Focusâ video. Employees are delivering strong service and improving customersâ experiences, the PMG reports. âI would like to thank those of you on the front lines for your dedication to…
September 14, 2015 Management consulting guru Peter Drucker famously said of business management, âWhat gets measured gets done.â And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such…
