USPS OIG Report: Delivery and Customer Service Operations – Austin-McNeil Station

Posted on July 25, 2016July 25, 2016 by 21cpw

Background In November 2015, the U.S. Postal Service’s Office of Government Relations sent us a Congressional request regarding complaints with mail delivery and customer service operations at the Austin-McNeil Station, one of 14 Postal Service stations in Austin, TX. Customers complained about inaccurate and untimely mail delivery and unprofessional conduct at the facility. The Austin-McNeil…

USPS: ‘POV’ video addresses customer complaint resolutions

Posted on June 6, 2016June 6, 2016 by 21cpw

The Postal Service is committed to resolving customer complaints, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. “It’s important to resolve an issue properly the first time,” he says. Employees should continue to work with customers until they are satisfied their issue has been resolved. Being proactive is…