Binghamton

USPS: This facility finished first in a pilot program

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Employees at the Binghamton, NY, Sorting and Delivery Center gather with the customer experience pilot program trophy. From left are letter carriers Adonica Alston, Nate Clark and Sam Miller; Ammond Gayle, a city carrier assistant; and David Jones, a rural carrier associate.

November 24, 2025 The Binghamton, NY, Sorting and Delivery Center was the top performer in the first phase of the Postal Service’s Customer Experience Vision Activation 90-day pilot program at four S&DCs across the nation. The Binghamton facility was followed by the S&DCs in Kalamazoo, MI; Oxnard, CA; and Fort Lauderdale, FL. Managers and supervisors … Read more

USPS: Customer experience pilot program at four S&DCs concludes

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During the pilot program, managers and supervisors met with employees during daily huddles and emphasized the importance of delivering good customer service.

This pilot measured service requests, customer satisfaction and employee availability. The goals are based on tenets of the Delivering of America plan and focus on caring about the customers while empowering employees who are providing service.

USPS OIG Report: Service Performance of New S&DC in Binghamton, NY

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Our objective was to evaluate service performance before and after implementation of the Binghamton, NY, S&DC.