USPS OIG Report: Management Alert – Technical Errors Caused Revenue Loss

Introduction This management alert presents the issues the U.S. Postal Service Office of Inspector General (OIG) identified during the Effectiveness of Package Verification Solutions audit (Project Number 25-130). Our objective is to provide immediate notification of these issues. Background The Postal Service uses two key systems to scan packages and verify that shippers paid the … Read more

USPS OIG Report: Management Alert – Revenue Risks of Processing Equipment Investments

Introduction This management alert presents the issues the U.S. Postal Service Office of Inspector General (OIG) identified during the Effectiveness of Package Verification Solutions audit (Project Number 25-130). Our objective is to provide immediate notification of these issues. Background In August 2017, the U.S. Postal Service launched the Automated Package Verification (APV) system to identify … Read more

USPS OIG Report: Negotiated Service Agreement

Objective Our objective was to determine mailer compliance with Negotiated Service Agreement (NSA) provisions and evaluate the U.S. Postal Service’s oversight of NSA Contract [redacted]. We selected this NSA based on the mailer’s fiscal year (FY) 2019 volume and revenue. An NSA is a contractual agreement between the Postal Service and a specific mailer, whereby … Read more

USPS: New system to improve package shipments

The Postal Service is introducing an automated system to replace a manual process for detecting postage due on package shipments. The Automated Package Verification (APV) system will be deployed Aug. 1. The system allows customers to accurately pay shipping charges for packages sent by Click-N-Ship or PC Postage. To support the system, mail processing equipment … Read more

OIG Report: Shortpaid PC Postage Parcels

Background PC Postage is a service offered by the U.S. Postal Service that allows customers to print U.S. postage stamps with their own printers. Customers access PC Postage through USPS.com or PC Postage vendors licensed by the Postal Service. The Postal Service recorded PC Postage revenues of about $[redacted] billion in fiscal year (FY) 2016. … Read more