Social Security Announces Vision 2025, a Long-Range Service Delivery Vision

Ensures a Commitment to Local Field Office Presence Nationwide

Press Release – April 27, 2015
Embarking on its 80th Anniversary of being a key piece of the Nation’s fabric, Carolyn W. Colvin, Acting Commissioner of Social Security, today officially released Vision 2025. The vision will serve as a “North Star” to guide Social Security and show how the agency will accomplish and deliver three key priorities: superior customer experience, exceptional employees, and an innovative organization over the next decade and beyond.

“We must be prepared to adapt as technology and society changes at an unprecedented rate,” Acting Commissioner Colvin said. “Vision 2025 is our way of making sure we keep up with these changes, and how we position ourselves to best serve the public in the future.”

When employees, customers, and partners are given the right tools to help them work better together, wonderful things happen. In shaping Vision 2025, Social Security reached out to as many individuals and organizations as possible for input. The agency engaged in active listening and communicating with internal and external stakeholders. Internally, the agency engaged employees, labor unions, and management associations. The agency encouraged and received feedback and ideas from the public through an online survey accessed on the agency’s website, www.socialsecurity.gov. The agency also worked with the National Academy of Public Administration, members of Congress, advocacy groups, and the Social Security Advisory Board. The input Social Security received resulted in “emerging themes” that led to the development of the three key priorities.

Vision 2025 reflects Social Security’s full commitment—now and in the future—to offering customers choices in how they do business with us. This commitment includes sustaining a field office structure that provides face-to-face service and is responsive to members of the public who need or prefer face-to-face service.

“Vision 2025 represents the agency’s commitment to continuous long-term planning. It will guide our more than 65,000 employees who continue to provide exemplary service to our customers,” Acting Commissioner Colvin said. “We are proud of our longstanding commitment to customer service and continual efforts to improve efficiency. We are also excited about our vision for serving the public in the next 10 to 15 years.”

For more information, you can access the Social Security Vision 2025 interactive website here: www.socialsecurity.gov/vision2025.