TULSA, Okla. – The postal inspection service received complaints from individuals nationwide about fraudulent emails and phone calls. The caller says a package was unable to be delivered. These emails and phone calls are attempts to gather personal identifying information.
The email, which claims to be from the US Postal Service, includes a message related to an attempted or intercepted package delivery. The customer is told to click the link or open an attachment then print the label. When opened, a virus is installed on the computer. This virus could steal personal identifiers of the customer and compromise the customer’s information.
If a customer receives an email similar to the one described above, they should follow these steps:
- do not click on the link or open the attachment
- forward the email to email@example.com
- delete the email
Criminals are also contacting potential victims via the phone. When contacted, similar information is provided related to an attempted or intercepted package delivery. The caller attempts to obtain personal identifying information from the customer. If a customer receives a phone call, they should follow these steps:
- do not provide any personal identifying information to the caller
- hang up
- contact your local post office to verify the phone call
- contact the postal inspection service at 877-876-2455
The postal inspection service is actively investigating these fraudulent emails and phone calls.