Postal Bulletin highlights PMG Heroes’ Program

In a moment of crisis, a Postal Service™ customer in Miami turned to a trusted figure for help: Letter Carrier Donna Bratton. Bratton was delivering mail at the customer’s apartment complex when the woman ran up to her, holding an infant.

“My baby can’t breathe!” the customer exclaimed.

While 911 was called, Bratton performed CPR on the girl and revived her. Emergency responders soon arrived and took the baby to a hospital.

Bratton is one of several thousand employees who have been recognized through the Postmaster General (PMG) Heroes’ Program. These men and women have gone above and beyond the call of duty in a variety of situations, such as assisting lost children, getting help for sick or injured customers, spotting fires, and more.

Now in its seventeenth year, the program is based on a simple idea: Postal Service employees know the habits of their customers and the rhythms of their communities, and are often the first to notify emergency personnel and render aid when something is wrong.

Employees must be nominated for the PMG Hero Award. Corporate Communications reviews nominations for accuracy, then sends them to the Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy. Honorees are also featured in “Heroes’ Corner” on the Postal Service’s daily employee news site, Link. Additionally, a heroes’ wall at USPS® headquarters in Washington, DC, displays stories and photos, which are updated monthly, to promote these employees’ heroic acts.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to To download or print the form, go to where you can also find the “Heroes’ Corner” archives and read more stories about heroic employees.

— Communications Content and Strategy,
Corporate Communications, 6-18-20

Source: USPS

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