Project Title: Undeliverable Bulk Business Mail at the Margaret L. Sellers Processing and Distribution Center in San Diego, CA
Start Date: Monday, January 9, 2017
Estimated Report Release Date: June 2017

Business mailers rely on the U.S. Postal Service to deliver their marketing mail. This is generally bulk mailings, such as flyers, newsletters, and catalogs. When this mail cannot be delivered by the Postal Service because of an expired change of address, missing postage, or an incomplete, illegible, or incorrect address it is recycled rather than being returned to the mailer. This is known as undeliverable bulk business mail (UBBM).

The Postal Service uses the Electronic Mail Improvement Reporting System (eMIR) to address mail quality issues, improve customer service, and reduce mailers’ costs. Processing plant employees use the eMIR system to report marketing mail quality issues and recurring problems. Postal Service representatives then contact the mailers to discuss and resolve the reported issues.

• As a Postal Service employee, what are your concerns about the use of the eMIR system and UBBM at the Margaret L. Sellers Processing and Distribution Center (P&DC) or other P&DCs?
• As a marketing mail customer, please describe your experiences with the use of the eMIR system and UBBM at the Margaret L. Sellers P&DC or other P&DCs.
• Please provide any suggestions for improving the eMIR system and UBBM at the Margaret L. Sellers P&DC or other P&DCs.

Source: USPS Office of Inspector General