USPS Mystery Shopper Program Scores

A window clerk told me that they were informed by a manager that anything less than a mystery shopper program score of 100% for our office is now considered a failure. Anyone else being told this?

Also, has anyone fielded the idea of us mystery-shopping the CPU’s using the same criteria for the shopping experence as we are tested by?

I look for the MSP to be used against us to eliminate even more retail jobs within the service. I can only see not starting to build our counter-argument as unfortunate.

First Name: Vernon
Last Name: Davidson
Union/Local: Cape Girardeau, MO Area Local 4088

Related: USPS transforms ‘mystery shopper’ program (Jan 2016)
Also see: “Throwback Thursday” – USPS Station Manager makes employees a Poop Cake (Oct 2016)

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