USPS Mandatory Stand-Up Talk: New Customer Signature Capture Procedures for Letter Carriers

A number of cases of the Coronavirus Disease 2019 (COVID-19) have recently been confirmed across the country.

The safety and well-being of our employees is our highest priority. To help ensure the health of our employees, we are continuing to follow recommended guidance and strategies from the Centers for Disease Control and Prevention (CDC) and local health departments, and are implementing additional measures to help maintain social distancing.

One significant measure being implemented is a temporary modification to mail handling procedures for mail that requires customer signatures. We recognize the close proximity and additional handling that occurs when employees must ask customers for a signature and government issued identification when required.

To reduce health risks, we are temporarily modifying customer signature capture procedures for the MDD sign-on-glass feature, PS Form 3811 (Domestic Return Receipt), PS Form 3849 (We ReDeliver for You), and any hard-copy receipt items usually signed by customers. Effective immediately and until further notice, follow the temporary process below for signature service items.

Source: National Association of Letter Carriers

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