Re: “Bad experience with postal service” (Rabble Rouser, Sept. 4)
(September 21, 2014) We certainly recognize the challenges of serving customers from a trailer but our options were limited when we were unable to extend our lease at the Ellisburg location. The options were to either temporarily suspend services at the former Ellisburg Station and refer customers to the Cherry Hill Main Post Office on Malkress Road or utilize a trailer to continue providing services at the Ellisburg Center while we search for a new, permanent location.
Considering the high level of business activity at the main post office and the accessibility of our Ellisburg customers, we recognized that relocating the Ellisburg operations to the main post office would create more hardship. Working with town leaders and the owner of the shopping center, we were able to negotiate clearance to deploy a trailer.
With respect to the search for a new site, the U.S. Postal Service is required to follow a process that includes community contact and comment periods. We are moving the project as fast as that policy will permit. We are on schedule to begin considering alternative locations by the end of this month.
Lastly, I understand that Cherry Hill Postmaster Robert Hudson contacted the customer and apologized for the delay in delivery of her package. We realize we have an obligation to hold the trust of our customers by providing good, reliable mail service. We are working very hard to maintain standards and to provide the best possible service at the lowest possible price.
MARK H. ANDERSON
District manager
South Jersey District
U.S. Postal Service
Bellmawr