How Effective is USPS in Processing Disability Retirement Applications?

Project Title: Postal Service’s Disability Retirement Application Process
Start Date: Monday, November 13, 2017
Estimated Report Release Date: May 2018

Disability retirement is a benefit intended for Postal Service employees who are unable to complete a normal career due to illness or injury. Postal Service employees must meet statutory and administrative requirements to apply for a disability retirement administered by the Office of Personnel Management (OPM).

About 25,000 USPS employees retired in fiscal year (FY) 2017, accounting for about 25 percent of all federal government retirees. About 2,500 of those Postal Service employees applied for disability retirement in FY 2017.

Our objective is to assess USPS effectiveness in processing disability retirement applications.

  • What is your perception of the processing of disability retirement applications by the Postal Service and OPM?
  • If you have applied for Postal Service disability retirement, how long did it take from submitting all your documents until receiving a decision from OPM?
  • If you encountered a considerable delay in receiving a decision from OPM, what was the impact to you (such as financial, loss of benefits, emotional distress, etc.)?
  • What suggestions do you have to improve the disability retirement application process?

Source: USPS Office of Inspector General

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