I want to commend to you the supportive attitude and professionalism of Juanita who works in the Brentwood Station (Washington DC) Passport Office. In spite of having 2 people on duty who had to deal with what appeared to be nearly 100 customers, Ms. Mack did an outstanding job with my husband and me. She was patient, helpful and exceptionally professional.
Just one word for those who have the authority to do so — please add additional personnel to support Ms. Mack and the other staff members who were on duty. We were in the post office on 1-30-16 and every seat was taken and customer kept coming in. When we left at 4:00 p.m. there were still people waiting to be served.
Ms. Mack and her colleague did an outstanding job but it is my belief that they need help. Please relay my sentiments to Ms. Mack.