Our Window Clerks at the East Santa Cruz, CA Office, were recently instructed by our Lead Sales Clerk that every time we walk away from the windows we must go into Standby on POS. We know this to be wrong . When we are retrieving vacation hold mail, accountable mail, noticed mail, overflow mail we would go into Non Revenue Transactions for each specific transaction. When we go to box mail or distribute mail we can go standby and clock into the proper function. The clueless Lead Clerk is now informing to management on those window clerks that do not go on standby for these Non revenue Transactions.
Our Supervisors are Letter Carrier Supervisors and have no knowledge of window transactions so they support the Lead Clerk.
I am looking for anything in writing that addresses the use of the Standby option on POS so I can print it out. Any thoughts or guessing will not work here, I need it in writing. I do not see it in Handbook PO-209. Thank You.