By Eric Pfahler – August 6, 2015 Email, e-commerce and even drones are modifying the way people conduct business and interact with out-of-towners. And few industries feel the effects of the increasingly digital world more than the mail system. The overall economy took a big downward turn right as the U.S. Postal Service committed billions…
By Kellie Lunney – August 6, 2015 The retirement claims backlog grew by nearly 2,000 applications between June and July, according to the latest data from the Office of Personnel Management. The increase in the backlog during that month â from 14,511 unprocessed federal retirement claims to now 16,455 claims â is a setback for…
The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organizationâs broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, theyâve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…
The Troy, MI, Post Office has made dramatic improvements in scanning, a crucial service that is helping USPS grow its package delivery business. The office is averaging about 99.7 percent after adopting a process called âscan, clear and deliver.â The new approach focuses on making sure parcels that arrive before 9 a.m. are delivered that…
By Eric Yoder – August 6, 2015 On the heels of an immediate premium hike in the long-term care insurance program for federal employees, some rates are going to increase in 2016 in their much more widely used life insurance program â although others will hold steady and still others will decrease â the is…
By Kellie Lunney – August 4, 2015 Premiums increased Aug. 1 for new enrollees in the Federal Long Term Care Insurance Program, according to the Office of Personnel Management. OPM sent agency benefit officers a notice on Monday informing them of the rate increases, which do not affect current enrollees in the FLTCIP. The notice…
I am a full-time regular Postal Clerk of 28 years. I regularly work 40 hours per week. Have recently started a second business, and since I am in my final 4 years of towards Postal Retirement, I am sort of thinking of going more towards a part-time position with the service. There is a job…
ELM Revision: Behavior and Personal Habits Effective August 6, 2015, the Postal Service⢠is revising the Employee and Labor Relations Manual (ELM) section 665.16. 665.16 Behavior and Personal Habits [Delete the last sentence in its entirety:] Employees are expected to conduct themselves during and outside of working hours in a manner that reflects favorably upon…
