USPS OIG Report: Function 4 Customer Service – Connecticut Valley District

Background As part of its ongoing effort to provide cost-effective, high-quality customer service, the U.S. Postal Service tracks customer service activities at post offices, stations, and branches. These activities are known as Function 4 operations and include Post Office boxes, retail windows, vending equipment; and miscellaneous administrative and mail forwarding operations, as well as scanning…

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Video: Survey paints dismal picture of worker morale at Pontiac Metroplex Mail Distribution Center

By Aaron Baskerville – June 10, 2016 PONTIAC, Mich. (WXYZ) – A workplace survey about the Metroplex Mail Distribution Center in Pontiac paints a dismal picture of workplace life. The survey, exclusively obtained by 7 Action News, was sent out to more than 700 union workers in May. One hundred seventy five have responded so…

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USPS: Letter Carrier devises delivery improvements

Letter Carrier James Robinson recently helped the Postal Service increase efficiency in Chicago District, where he has delivered mail for almost 30 years. Robinson served on a team tasked with strengthening address management in the district. The effort was part of the Lean Six Sigma business improvement initiative. The project aimed to increase the volume…

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Video: APWU President Dimondstein Addresses DNC Platform Committee

June 9, 2016 The 2016 Democratic Platform Drafting Committee held its second day of hearings to listen to party officials and policy experts on education, jobs, and the economy. “Moving America Forward: Education, Jobs, and the Economy” was the second day of the first in a series of regional events. This Mid-Atlantic Regional Forum was held…

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USPS OIG: What Can the Postal Service Do to Retain Noncareer Employees?

Project Title: Noncareer Employee Retention Start Date: Wednesday, April 27, 2016 Estimated Report Release Date: October 2016 Employee turnover costs the Postal Service thousands of dollars per employee. Retaining employees within the organization eliminates the administrative costs of hiring new employees, training, and the impacts on performance associated with learning a new job. Although turnover…

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USPS OIG Report: Vehicle Shuttling-Northeast Region

Background Shuttling is the scheduled movement of vehicles from a Post Office to a vehicle maintenance facility (VMF) or commercial vendor for maintenance. VMF managers decide whether to use Postal Service employees or commercial vendors for shuttling services. Shuttling labor costs are tracked through the Solution for Enterprise Asset Management (SEAM) system. During fiscal years…

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APWU: House Committee Adopts Amendment to Restore Postal Service Standards, Approves Budget Bill

Web News Article #: 119-2016 06/09/2016 – The House Appropriations Committee overwhelmingly approved an amendment on June 9 to restore the USPS service standards that were in place on July 1, 2012. The amendment, which was offered by Rep. Marcy Kaptur (D-OH), was adopted in a voice vote, with strong support from both Democrats and…

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