Retirement Claims Backlog Grows

By Kellie Lunney – August 6, 2015 The retirement claims backlog grew by nearly 2,000 applications between June and July, according to the latest data from the Office of Personnel Management. The increase in the backlog during that month – from 14,511 unprocessed federal retirement claims to now 16,455 claims – is a setback for…

 Continue reading

Lobby assistants allow USPS to serve customers faster

The Postal Service is continuing to use lobby assistants to better serve retail customers who require simple transactions. The program is part of the organization’s broader effort to strengthen customer service. Since lobby assistants were introduced a few years ago, they’ve helped reduce wait times and boosted scores on Retail Customer Experience surveys, which measure…

 Continue reading

USPS: New approach helps Post Office boost scanning scores

The Troy, MI, Post Office has made dramatic improvements in scanning, a crucial service that is helping USPS grow its package delivery business.  The office is averaging about 99.7 percent after adopting a process called “scan, clear and deliver.”  The new approach focuses on making sure parcels that arrive before 9 a.m. are delivered that…

 Continue reading

Some federal employee life insurance rates to rise; others to see decrease

By Eric Yoder – August 6, 2015 On the heels of an immediate premium hike in the long-term care insurance program for federal employees, some rates are going to increase in 2016 in their much more widely used life insurance program — although others will hold steady and still others will decrease — the is…

 Continue reading

Federal Long-Term Care Insurance Just Got More Expensive for Some

By Kellie Lunney – August 4, 2015 Premiums increased Aug. 1 for new enrollees in the Federal Long Term Care Insurance Program, according to the Office of Personnel Management. OPM sent agency benefit officers a notice on Monday informing them of the rate increases, which do not affect current enrollees in the FLTCIP. The notice…

 Continue reading

Postal employees no longer expected to maintain harmonious working relationships, pleasant working environment?

ELM Revision: Behavior and Personal Habits Effective August 6, 2015, the Postal Service™ is revising the Employee and Labor Relations Manual (ELM) section 665.16. 665.16 Behavior and Personal Habits [Delete the last sentence in its entirety:] Employees are expected to conduct themselves during and outside of working hours in a manner that reflects favorably upon…

 Continue reading

APWU: On 50th Anniversary of Voting Rights Act the Fight for the Right to Vote Rages On

Web News Article #: 155-2015 08/04/2015 – On Aug. 6, the APWU will join with others across the country to celebrate the 50th anniversary of the Voting Rights Act, and rededicate ourselves to the fight to protect the right to vote. APWU President Mark Dimondstein is urging locals and state organizations to participate in a…

 Continue reading