GAO: USPS Primer – Answers to Key Questions about Reform Issues

What the Primer Includes This primer explains how the U.S. Postal Service (USPS) works and why it needs reform, and discusses some options for addressing reform issues. GAO provides answers to questions about basic aspects of USPS and postal reform issues in a concise and easy-to-understand format. These answers are based largely on GAO’s prior…

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USPS OIG Report: FY 2020 Board of Governors’ Expenditures

Objective Our objective was to determine whether fiscal year (FY) 2020 expenditures of the Postal Service Board of Governors (Board) were properly supported, reasonable, and complied with Postal Service and Board policies and procedures. The Postal Reorganization Act of 1970, as amended, established the Board which is comprised of nine governors appointed by the president…

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USPS OIG Report: Manual Mail Processing Efficiency

Objective Our objective was to assess the efficiency of the Postal Service’s manual mail processing operations. Mail is processed manually when its dimensions or address quality prevent it from being processed on mail processing equipment or to meet service standards when machines are at capacity. Processing mail manually is less productive (which is calculated by…

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USPS OIG Report: 1-800-ASK-USPS –  Interactive Voice Response System

September 21, 2021 (RISC-WP-21-010) The Postal Service’s Interactive Voice Response (IVR) system attempts to quickly resolve a customer inquiry without transferring the caller to a customer care agent. Between fiscal year (FY) 2018 and the first eight months of FY 2021, the IVR system’s containment rate – the rate of calls not transferred to agents…

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PMG touts recent service improvements in video message

September 22, 2021 In his latest video message, Postmaster General Louis DeJoy thanks USPS employees for the organization’s recent service performance improvements. In August, the Postal Service delivered 94.1 percent of Marketing Mail on time when compared with the organization’s service standard — the highest level of service performance ever recorded for that mail category….

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DOL to hold virtual meeting to solicit public input on OSHA whistleblower program

For Immediate Release – September 21, 2021 The U.S. Department of Labor’s Occupational Safety and Health Administration will hold a virtual meeting Oct. 13, 2021, to solicit public comments and suggestions on key issues facing OSHA’s Whistleblower Protection Program. This is the eighth in a series of meetings on how the agency can improve the…

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USPS, APWU extend contract talks

September 21, 2021 The Postal Service and the American Postal Workers Union (APWU) have agreed to extend contract negotiations on a new collective bargaining agreement. Although the contract with the APWU expired at midnight Sept. 20, USPS and the union mutually agreed to extend negotiations. The APWU represents more than 200,000 postal employees nationwide. Related:…

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USPS OIG Management Alert: Air Mail  Not Moving as Assigned – Los Angeles 

Introduction While conducting site visits at the Los Angeles Terminal Handling Services (THS) for our ongoing Air Mail Not Moving as Assigned audit, the OIG found significant opportunities to improve the Postal Service’s air carrier contract management. The purpose of this alert is to bring these issues to the Postal Service’s attention and make recommendations…

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