USPS: Retail employees share best practices

When it comes to satisfying customers, the Tobyhanna, PA, Post Office has a secret weapon — its employees, who regularly rank highly on the Postal Service’s Retail Customer Experience service evaluation. The program sends independently contracted “mystery shoppers” to Post Offices to evaluate customer service. Shoppers then document their experiences by completing a questionnaire for…

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NALC: Contract talks intensify in final week of 2011 National Agreement

May 16, 2016 The full negotiating teams of the National Association of Letter Carriers and the U.S. Postal Service convened this morning in a downtown Washington, DC, hotel to open a final week of collective bargaining prior to the expiration of the 2011-2016 National Agreement this Friday, May 20, at midnight. NALC’s team consists of…

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APWU: Raises to be Applied to PSE Exception Pay in Motor Vehicle Craft

Web News Article #: 108-2016 05/17/2016 – Employees in the same category who are performing the same work should get the same rate of pay. That’s the premise of an agreement between the APWU and USPS, says Motor Vehicle Service Craft Director Michael O. Foster. The May 12 agreement between the APWU and USPS stipulates…

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USPS OIG Management Advisory – Postmasters and Supervisors Performing Bargaining Unit Work

Background On December 5, 2014, the U.S. Postal Service reached a settlement with the American Postal Workers Union (APWU) for $56 million, resolving a long-standing dispute dating back to the 1970s. This dispute involved the number of hours postmasters and supervisors could devote to bargaining unit work. Bargaining unit work is the work of career…

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Not exhausting administrative remedies leads to loss in discrimination suit against USPS

By Nicholas Malfitano – May 11, 2016 PHILADELPHIA – A former mail clerk from the United States Postal Service (USPS) who alleged discrimination and wrongful termination against the agency has had her claim defeated in federal court, due to not exhausting her administrative remedies. The U.S. District Court for the Eastern District of Pennsylvania’s Judge…

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Postal Bulletin’s latest issue highlights Mailbox Improvement Week

The Postal Bulletin’s latest issue highlights Mailbox Improvement Week, which will be observed May 15-21 this year. The annual campaign, held during the third week of May, encourages customers to examine and, where necessary, improve the appearance of their mailboxes. The May 12 Postal Bulletin also has information about plans to establish Priority Mail International…

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