PRC Releases FY 2019 Annual Report to the President and Congress

Washington, DC – January 21, 2020 – The Postal Regulatory Commission (Commission) today released its Fiscal Year 2019 Annual Report to the President and Congress. The report provides a summary of the main activities undertaken by the Commission throughout the year. Each year, the Commission is required to address in its report information concerning the…

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USPS OIG Report: Delivery and Customer Service Issues – Brooklyn, NY

This report presents the results of our audit assessing mail delivery and customer service issues at the Greenpoint and Williamsburg Stations, Brooklyn, NY. We conducted this audit in response to a June 21, 2019, request from four New York members of Congress (Senators Charles Schumer and Kirsten Gillibrand, and Representatives Nydia Velazquez and Carolyn Maloney)…

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USPS OIG Report: National Operational Assessment – Customer Service and Delivery Operations

Objective Our objective was to assess the Postal Service’s Customer Service and Delivery Operations to identify opportunities for savings and streamlining operations. Reliable, affordable, universal mail delivery is the Postal Service’s mission. In fiscal year (FY) 2018, the Postal Service delivered more than 140 billion letters and flats and 6.4 billion packages to over 158…

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USPS OIG Report: Transportation Network Operations and Cost Optimization Practices

Objective Postal Service transportation costs have increased $1.7 billion (or about 25 percent) since fiscal year (FY) 2014 despite an overall decline in mail volume of 8.8 billion pieces (or about 6 percent), as well as several initiatives to reduce transportation costs. Our objective was to analyze practices and cost trends and identify risk areas…

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USPS OIG Report: Sales and Marketing Key Performance Indicators

Objective The objective of our audit was to identify and evaluate key performance indicators the U.S. Postal Service uses to evaluate and measure the effectiveness of its sales and marketing strategies. The Postal Service collected $70.6 billion in revenue in fiscal year (FY) 2018 — $56.5 billion from commercial customers and $12.6 billion from its…

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USPS OIG Report: Assessment of the USPS’s Service Performance and Costs

Objective Costs for the Postal Service to process, transport, and deliver mail are outpacing its revenue and it faces considerable pressure to reduce costs without harming service. We set out to determine how service performance has trended for all mail classes and compared that performance to cost trends over the last five years. We analyzed…

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USPS Plant Manager: Milwaukee Annex Replacement Approved

In response to the increased parcel volumes and increased space and operational challenges the Annex has experienced in recent years, a major facility project to replace the current Milwaukee Annex has been approved. This facility will be a new construction on our land at the corner of College Avenue and Pennsylvania Avenue just south of…

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USPS OIG Report: Processing Network Optimization

Objective Our objective was to evaluate trends and practices the U.S. Postal Service uses to optimize its processing network. The Postal Service’s processing network includes 285 facilities that processed 301 billion pieces of mail in fiscal year (FY) 2018, with an average staffing complement of 82,065. These facilities are responsible for processing mail for delivery…

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