Medford residents complain about long passport lines at post office

By Damian Mann – April 21, 2017 Frustrated local residents say they have endured long lines and long waits to get a passport at the cramped downtown Medford post office. “With only one post office employee, who seems very stressed out, managing all the necessary paperwork for all the passport applicants, this is a perfect…

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Simple And Straightforward Consumer Fix: Help USPS Improve Poor Mail Service

By Steve Pociask – April 17, 2017 Despite a lot of big ticket consumer-oriented issues coming into focus for Congress lately, like healthcare and tax reform, it is also apparent that the United States Postal Service (USPS) and its chaotic operations have also had the attention of some legislators on Capitol Hill. For the new…

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OIG Report: Timeliness of Mail Processing at the Santa Clarita P&DC

Background The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet its established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. We used our risk model to identify processing facilities with high volumes of delayed mail. From April to September…

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PRC Report Reveals Progress and Problems with Rate and Fee Compliance and Service Performance

PRC Press Release – March 28, 2017 Washington, DC – The Postal Regulatory Commission (Commission) today issued its Annual Compliance Determination (ACD), an assessment of the U.S. Postal Service rate and fee compliance and service performance in Fiscal Year (FY) 2016. The Commission has identified several compliance issues and directs the Postal Service to address…

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OIG Report: Congressional Inquiries — Gateway District

Background The U.S. Postal Service frequently receives inquiries from members of Congress and their staff. Congressional inquiries might include questions about service or changes in processing facility operations, or they might include complaints about mail delivery or decisions to change facilities. The Postal Service has various processes for handling and coordinating congressional inquiries. Informal inquiries,…

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USPS Non-Career Employee Background Screening in the LA District

Background The U.S. Postal Service’s national screening process for external hiring of non-career employees involves four key groups: the Human Resources Shared Services Center (HRSSC), a Postal Service contractor, district Human Resources (HR) officials, and the Office of Personnel Management (OPM). The process is initiated when the HRSSC receives an employment application. The HRSSC then…

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