OIG Report: Consolidation of Mail for Dallas and New Jersey NDCs

Background Highway Contract Routes (HCR) are competitive fixed-price contracts the U.S. Postal Service awards to contractors to transport mail between post offices, network distribution centers (NDC), and other designated stops. In fiscal year (FY) 2016, the Postal Service spent about $3 billion for about 8,664 HCRs. The Postal Service uses 21 NDCs to increase operational…

 Continue reading

OIG Report: Internal Controls Over Money Orders – Kendall Green Station Contract Postal Unit

Background Office of Inspector General (OIG) uses tripwires to identify financial anomalies. Tripwires are analytic tools that look at specific behaviors and patterns that are strong indicators of improper activity. From October 1, 2015, to December 31, 2016, our tripwire identified the Kendall Green Station Contract Postal Unit (CPU), Washington, D.C., reported 262 money orders,…

 Continue reading

Sen. Claire McCaskill calls on USPS to explain complaints of poor service

By Jim Cunningham – May 8, 2017 Two senators are checking on complaints about poor service from the U.S. Postal Service, days after KMBZ News aired a story about persistent problems in Kansas City’s Northland. Sen. Claire McCaskill (D-MO) and Sen. Heidi Heitkamp (D-ND) are stepping up to address concerns about the accuracy of delivery…

 Continue reading

Medford residents complain about long passport lines at post office

By Damian Mann – April 21, 2017 Frustrated local residents say they have endured long lines and long waits to get a passport at the cramped downtown Medford post office. “With only one post office employee, who seems very stressed out, managing all the necessary paperwork for all the passport applicants, this is a perfect…

 Continue reading

Simple And Straightforward Consumer Fix: Help USPS Improve Poor Mail Service

By Steve Pociask – April 17, 2017 Despite a lot of big ticket consumer-oriented issues coming into focus for Congress lately, like healthcare and tax reform, it is also apparent that the United States Postal Service (USPS) and its chaotic operations have also had the attention of some legislators on Capitol Hill. For the new…

 Continue reading

OIG Report: Timeliness of Mail Processing at the Santa Clarita P&DC

Background The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet its established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand. We used our risk model to identify processing facilities with high volumes of delayed mail. From April to September…

 Continue reading