USPS OIG Report: Mail Delivery and Customer Service – Washington, D.C.

Background The Southwest Station, Washington, D.C., is in the Capital District of the Atlantic Area. The Southwest Station has 48 city routes which are delivered by 59 full-time city carriers and 29 city carrier assistants. The Southwest Station also has 15 clerks, including 10 full-time and five postal support employees. We selected the Southwest Station…

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USPS OIG Report: Customer Perceptions During the COVID-19 Pandemic

April 9, 2021 (RISC-WP-21-002) An OIG survey administered during the COVID-19 pandemic found a majority of people across the United States held a favorable view of the Postal Service (91 percent) and agreed or strongly agreed that mail is important (96 percent). Respondents checked and read their mail more frequently in 2020 but sent less…

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Postal portal to expedite congressional inquires

The Postal Service will soon introduce an online portal to help expedite service inquiries sent by consumers to U.S. lawmakers and their staffers. The Congressional Inquiry Portal, slated to debut in May, will feature a user-friendly interface that streamlines the process for resolving inquires, while replacing the need for follow-up phone calls and emails. Here’s…

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