The Postal Service’s year-end financial report is discussed in Chief Financial Officer Joe Corbett’s latest “Dollars and Change” video. USPS recorded $71.1 billion in total operating revenue in fiscal 2019 (Oct. 1, 2018-Sept. 30, 2019) and $79.9 billion in total operating expenses. This left the organization with a net loss of $8.8 billion — an…
Objective Our objective was to assess the Postal Service’s Customer Service and Delivery Operations to identify opportunities for savings and streamlining operations. Reliable, affordable, universal mail delivery is the Postal Service’s mission. In fiscal year (FY) 2018, the Postal Service delivered more than 140 billion letters and flats and 6.4 billion packages to over 158…
Objective Our objective was to determine the reasons certain full-service mail volume is excluded from the Postal Service’s service performance measurement. The Postal Service uses Intelligent Mail Barcodes (IMb) on mailpieces to sort and track mail. The IMb allows mailers and the Postal Service to track each mailpiece from acceptance to delivery, which helps calculate…
Objective Our objective was to assess the Postal Service’s efforts to reduce transportation costs of Mail Transport Equipment (MTE) in the Mail Transport Equipment Service Center (MTESC) network. The MTESC network is a nationwide network of 14 contractor-operated facilities. MTESC facilities process, repair, store, and distribute MTE (containers, sacks, trays, flat tubs, sleeves, and pallets)…
