OIG Report: Inbound International Parcel Volume Variance

Objective The U.S. Postal Service reported receipt of about 498 million international parcels for calendar year 2017. (For purposes of this report, parcels refer to ePackets, Letter Class Untracked Packets, Express Mail Service and Parcels.) Data on these inbound parcels is received and processed through the Postal Service’s Global Business System (GBS) and its components….

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USPS: New retail kiosks offer updated features

The Postal Service is replacing its approximately 2,800 self-service kiosks with upgraded machines. The new kiosks have improved screens that offer customers an experience similar to using usps.com. “Customers can have more streamlined transactions that combine online features and retail counter service,” said Retail and Customer Service Operations Vice President Kelly Sigmon. The new kiosks…

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