USPS OIG Blog: This Old Post Office

It makes no difference what part of the country you’re in, post offices nationwide are in need of upkeep and repair. A majority of post office lobbies we reviewed in the Eastern Area have many of the same problems found in other areas. We are nearly done with our series of audits on postal retail…

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Cleanliness is essential to USPS customer service

Dennis Rosello says cleanliness is essential to customer service. Rosello, a custodian and 19-year USPS employee, helps keep things neat and tidy at the Santa Ana, CA, Processing and Distribution Center, including its retail lobby. “When the place is really clean, there’s a positive effect on the people on the floor,” he says. “It gives…

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